Toyoko Cuthbert

EDUCATION

MS, Information Security
Lewis University, Romeoville, IL
Graduation Date: May 2016
GPA: 3.52

BS, Computer Science University of North Carolina at
Pembroke, Pembroke, NC
Graduation Date: May 2012

EXPERIENCE

• Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
• Works with customers to plan, design, configure and/or diagnose Cisco's suite of products, services, and solutions to accelerate customer outcomes.
• Assists customers with integration and implementation of tools, systems, and service assurance.
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues.
• Creates and delivers customer collateral, portals, documentation, and knowledge transfer.
• Leveraged Cisco ISE and ACAS APIs to create a custom script to bridge product functionality and containerized the application using Docker for ease of deployment

• Monitored network services for the entire US Army Reserve Command network, both CONUS and OCONUS, utilizing various WAN/LAN Network monitoring tools (CA Spectrum, Blue Coat, NetQos, eHealth, etc)
• Served as an Administrator for four DHCP servers. Responsible for the management, creation, and deletion of DHCP reservations.
• Generated and analyzed site level bandwidth utilization and protocol usage reports.
• Diagnosed and resolved issues dealing with Internet connections, VPN, applications, e-mail, and hardware/peripheral equipment.

• Provided local and remote IT support for the United States Army Reserve Command Headquarters.
• Installed and configured computer hardware, operating systems and applications.
• Reimaged laptops as needed to ensure systems were IAVA compliant
• Diagnosed and resolved issues with network connectivity, hardware, software and VOIP phones as well as local and networked printers.
• Served as a Trusted Agent and performed CAC Pin resets.
• Remotely accessed client's PC using DameWare, and Remote Desktop Connections.
• Tracked all technical issues in CA ticketing system and escalated issues as needed.

• Installed, troubleshot, and performed maintenance on computers and network hardware.
• Installed, operated, and maintained radio and data distribution systems.
• Provided technical assistance and training for user owned and operated automation and communication equipment.

CERTIFICATIONS

• AWS Certified Cloud Practitioner (CCP)
• Certified Information Systems Security Professional (CISSP)
• Cisco Certified Devnet Associate (DEVASC)
• Cisco Certified Devnet Specialist — Core (DEVCOR)
• Cisco Certified Network Professional — Routing & Switching (CCNP — R&S)
• Cisco Certified Network Professional — Security (CCNP — Security)

SKILLS

• Security: ISE, ASA, Firepower, VPN
• Virtualization: VMware ESXi
• Programming Languages: Python
• Operating Systems: MS Windows, MacOS, Linux